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Warranty Policy

Custom Eyes Frame/Lens Warranty Policy

All frames are warranted to be free of manufacturer's defects for one year.  Frames damaged or broken due to *neglect, accident, or misuse are not covered. Frame warranty coverage includes a one-time replacement.

Lenses with scratch-resistant coatings (including all non glare lenses) are warranted to be free of manufacturer's defects for one year.  Scratch resistant coatings do not make your lenses scratch proof. Proper care should be taken when cleaning your eyeglass.  Lenses scratched, broken, or chipped due to *neglect, accident, or misuse are not covered. Lens warranty coverage includes a one-time replacement.

Should you need a frame and/or lens replacement that is not covered under the manufacturer's warranty as specified above, Custom Eyes will extend a 30% discount off the retail price of frames and/or lenses for one year from the date of purchase.  This excludes Maui Jim sunglasses.  For warranty information on Maui Jim sunglasses, please refer to Maui Jim's website.

Fit adjustments are complimentary, as are most minor repairs (i.e. replacing missing screws, re-insertion of lenses into frame, replacing lost or broken nosepads, minor frame realignment).  

 Because regular frame and lens maintenance will lengthen the life of your eyeglasses, we encourage regular visits to our office so our opticians can keep your eyeglasses in the best possible condition.

*Examples of neglect, accident, or misuse are (but not limited to): dropping, improper storage or handling, sitting on eyeglasses, crushing eyeglasses, putting them on or taking them off incorrectly, damage as a result of collision, or handling by children or pets.

Warranty does NOT cover loss of frame and or lenses.

Location

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Hours of Operation

Our Regular Schedule

Custom Eyes Optique & Eyecare

Monday:

9:30 am-5:00 pm

Tuesday:

9:30 am-4:00 pm

Wednesday:

9:30 am-5:00 pm

Thursday:

9:30 am-5:00 pm

Friday:

9:30 am-3:00 pm

Saturday:

Closed

Sunday:

Closed

Testimonials

Reviews From Our Satisfied Patients

  • "Went in with my daughter for the first time and it was amazing. I had an appointment that Monday and she squeezed me in right after."
    Christina E.
  • "Great doctor who really cares! Customer service is tops! Great selection!"
    Dan L.